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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Provide instruction and information to clients
   • Adhere to scope of own role in providing medical information according to regulatory requirements
   • Read information and check its currency and accuracy prior to provision of information to clients
   • Instruct and inform clients as per health professional request, ensuring consistency of message
3. Follow up clients
   • Recall clients as per practice protocols and health professional instructions
   • Interpret and manage the medical practice reminder system according to procedures
   • Monitor ‘did not attend’ clients and follow up appropriately
   • Identify critical client appointments and follow up according to protocols if clients fails to attend
4. 2.5 Accurately record communication with, and in regard to, clients
5. Exchange information among providers
   • Ensure information exchange, including methods, adheres to legislative requirements and industry standards
   • Facilitate participation in programs designed to support information exchange
   • Pro-actively identify and follow up missing information
6. Facilitate multi-disciplinary approach to client care
   • Gather information about local service providers and health care programs and maintain its currency
   • Make service provider and health care program information readily available to colleagues
   • Liaise with other service providers and organise required care as per health professional request
   • Coordinate case discussions amongst providers, when required
   • Complete required paperwork or documentation for referral as per health professional request
   • Provide complete and correct information to clients

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

identified at least 3 different clients for whom follow up is required in the case of appointment non-attendance

provided accurate information or instruction to at least 3 clients with different medical needs.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for information exchange and provision (national, state/territory, local):

duty of care

informed consent

records management

privacy, confidentiality and disclosure

industry standards

work role boundaries – responsibilities and limitations, including limitations around types of information to be provided by non-professionals

types of information provision that may be delegated by health professionals:

provision of educational material – preventative, promotional, self-management

instructions for use of medical equipment or supplies

information about procedures

preparation procedures for diagnostic testing

where to go for certain tests or treatment

key requirements of systems and procedures for effective management of reminder systems

scope and availability of other health services and programs, including:

eligibility

access and referral requirements

costs and funding mechanisms

home and community care (HACC)

Medical Benefits Schedule (MBS)

Pharmaceutical Benefits Scheme (PBS)

typical private health insurance provisions

Department of Veterans Affairs, (DVA)

WorkCover

key features of how they operate

methods to ensure currency of information

ways in which information is exchanged and services are organised between different health providers:

key information

documentation requirements

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